Return Policy

30 DAY WORRY-FREE RETURN POLICY

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days of delivery and we'll replace it or give you a refund.

For all return and claim issues, please contact us by at 585-770-0996 or email at returns@GrowlerBikes.com. A Return Merchandise Authorization form will be provided to proceed with the return process and a shipping return label will be provided to you to send the merchandise back to Growler LLC.

All merchandise can be returned within 30 days of its delivery. The returned should come unused and in its original packaging, which includes any box and/or tags that the product came with. Upon the return of the merchandise, the customer service team will examine the condition of the returned merchandise. If it is in new condition, a full refund will be received (less shipping cost).

If it is scratched or damaged, a partial refund will be received based on the market value of the returned bike or gear (less shipping cost).

Please allow 2 to 5 working days to process the refund upon receiving the returned merchandise.

Please note that the USED merchandise cannot be returned.