Growler Carbon Replace

Accidents happen. We're here to help.

We want you riding your bike safely, so we make it easy to replace a damaged carbon frame or part through Growler Carbon Replace, a program exclusive to Growler Performance Bike owners. Through Carbon Replace, Growler Performance Bike offers a significant discount to replace a damaged carbon fiber frame, fork, or part.

Carbon fiber is not indestructible

But like anything, carbon fiber is not indestructible, and not all damage to carbon fiber will be visible. Compare a carbon fiber part to a metal part. When you damage a metal part, it will bend or deform. When you damage a carbon fiber part, it could break or it could conceal damage from the naked eye.

In other words, just because a carbon part looks normal after an impact or accident does not mean that it is safe to ride.

How can carbon be damaged?

While it is impossible to list all of the scenarios that can cause damage to a carbon fiber part, below are a few examples. If you experience any of the following, stop riding your bike immediately and take it to an authorized Trek retailer to replace the damaged part:

• You hit something in the road while riding - a curb, guardrail, pothole, parked car, or anything that causes the bike to stop abruptly.
• An object becomes stuck in the front wheel, causing the bike to stop abruptly.
• You get hit by a car or truck.
• You have crashed your bike and it does not feel or sound “right.”
• Your bike is in a roof rack when you drive your car into a garage.

Of course, your specific scenario may be different. Remember, any carbon bike part has the potential to be damaged by a crash or impact. There are tests that can help determine if a carbon part has been damaged, but here is the bottom line: if your carbon frame, fork or part has been potentially damaged and you have any doubt about its integrity, you should replace it.

What to do if your bike may be damaged

If you suspect your carbon frame, fork, or part has been damaged in any way, follow these simple steps:

1. Stop riding the bicycle.

2. Take the bicycle to an authorized Growler retailer. Don’t know who your closest retailer is? Contact us to find out.

3. Replace the damaged frame or part through Growler Carbon Replace.

Ride Safely. For more information, see your retailer or read your Owner’s Manual.